What can a consumer do if a supplier fails to comply with the CPA?

  • Where the supplier fails to comply with the CPA, the transaction is invalid (which means it is of no force or effect) and the governing body, the National Consumer Commission, may impose a penalty on the supplier for non-compliance to the CPA when the consumer issues a complaint against the supplier.
  • Note: the provisions above discuss a consumer agreement. A franchise agreement has different provisions in terms of the CPA.